Motorists can now file their traffic citation contests virtually as the Metropolitan Manila Development Authority (MMDA) launched an online filing platform for those who have been apprehended for traffic-related violations.
MMDA said those who have been given a traffic citation ticket shall fill out an online complaint form via Google form and upload necessary documents such as Unified Ordinance Violation Receipt (UOVR), driver’s license, and the vehicle’s Official Receipt/Certificate of Registration (OR/CR).
Within three working days, the MMDA-Traffic Adjudication Division (TAD), which is in charge of hearing complaints filed by contesting motorists apprehended for violating traffic laws, rules, and/or regulations and issued OVR by traffic enforcers, will contact the client for pre-processing of the contest.
The pre-processing is the preliminary phase where TAD assesses the basis and/or merit of the complaint, as well as propriety of attachments.
After the pre-processing, should the client decide to pursue the contest, it will be scheduled for hearing after confirmation of the availability of the concerned parties (complainant, enforcer, and hearing officer).
Hearings will be conducted face-to-face to validate the submitted documents. The release of the resolution can be made either physically or via email, also upon the request of the complainant.
In case of unfavorable resolution, the complainant can physically file a motion for reconsideration (MR) addressed to the head of TAD and can likewise physically file an appeal addressed to the MMDA Chairman should there be an unfavorable resolution of the MR.
Protests can be filed from 8 a.m. to 5 p.m. on Mondays to Fridays, while those that have been file beyond 5 p.m. will be entertained on the next working day.
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